About Course
The ITIL® 4 Specialist: Create, Deliver, and Support (CDS) course equips IT professionals with the skills to design and manage end-to-end value streams for service delivery. Participants will explore key topics like team culture, workflow automation, value stream mapping, and effective work prioritization. The course covers practical applications, including managing live service restoration and enhancing user support processes. Through ITIL CDS training, learners gain expertise in leveraging technologies like AI, machine learning, and CI/CD to drive operational efficiency. Ideal for IT service managers and professionals, this course prepares candidates for the ITIL Create, Deliver, and Support exam, helping them implement strategies that optimize service value and improve customer satisfaction.